Effective Date: 18.12.2025
Company Name: Norm Electrical Engineering
Registered in England & Wales
Contact: www.normelectric.co.uk
1. DEFINITIONS
“Company” means Norm Electrical Engineering.
“Client” means any individual, landlord, managing agent, company, contractor, developer or organisation engaging the Company.
“Works” means all electrical, commercial, industrial, testing, inspection, maintenance, repair, installation or engineering services.
“Contract” means the agreement formed when the Client accepts a quotation.
2. SCOPE OF SERVICES
We provide services including but not limited to:
Domestic electrical installations
Commercial electrical works
Industrial installations and machinery connections
Consumer unit upgrades
EICR inspections
Fire alarm systems
Emergency lighting
Three-phase installations
Maintenance contracts
All works are carried out in accordance with:
BS 7671 Wiring Regulations
Building Regulations Part P
Electricity at Work Regulations 1989
Health & Safety at Work Act 1974
3. QUOTATIONS
3.1 Quotes valid for 30 days.
3.2 Quotes based on visible conditions only. Hidden defects are chargeable.
3.3 Variations requested by Client will be charged additionally.
3.4 Parking, permits, congestion, ULEZ, access equipment, and making good are excluded unless stated.
4. PAYMENT TERMS
4.1 Domestic Clients
Deposit may be required (typically 30–50%).
Balance due immediately upon completion.
Certification released only after full payment.
4.2 Commercial & Industrial Clients
Standard terms unless agreed otherwise:
50% deposit
40% midway stage payment
10% upon completion
OR
7–14 day invoice terms (subject to approval).
The Company reserves the right to require full upfront payment for materials for large projects.
5. LATE PAYMENT & DEBT RECOVERY
5.1 Payment Default
An invoice becomes overdue immediately after the agreed payment date stated on the invoice or contract.
Failure to pay constitutes a material breach of contract.
The Company reserves the right to suspend all works immediately without notice if payment becomes overdue.
5.2 Commercial & Industrial Clients
In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, the Company reserves the right to charge statutory interest and compensation.
Statutory Interest Rate
Interest will be charged at:
8% above the Bank of England base rate
Interest accrues daily from the day after the due date until payment is received in full.
Calculation Method
Interest is calculated as:
Debt × (Base Rate + 8%) ÷ 365 × Number of Days Overdue
Example:
Invoice: £2,000
Base rate: 5%
Statutory rate: 13%
Days overdue: 45
£2,000 × 13% = £260 annual interest
£260 ÷ 365 = £0.71 per day
£0.71 × 45 = £31.95 interest owed
Interest continues accruing daily.
Fixed Statutory Compensation
£40 (debts under £1,000)
£70 (£1,000–£9,999)
£100 (£10,000+)
Applied per overdue invoice.
5.3 Contractual Surcharge
In addition to statutory interest, the Company reserves the right to apply:
A 5% administration surcharge on overdue balances
ORA contractual daily interest rate where clearly stated on the invoice
Whichever amount is greater and legally enforceable.
5.4 Anti-Delay / Partial Dispute Clause
Clients may not withhold full payment due to minor disputes.
If any part of an invoice is disputed:
The undisputed portion must be paid immediately
Interest will apply to unpaid balances
Raising minor disputes to delay payment constitutes breach of contract
5.5 Director Personal Guarantee (For Limited Companies)
Where the Client is a limited company, the Company reserves the right to request a Personal Guarantee from a Director.
If unpaid, the Director may be held personally liable for the outstanding balance, interest, and recovery costs.
5.6 Credit Checks & Reporting
The Company reserves the right to:
Perform credit checks on commercial clients
Report late payments to credit reference agencies
Share debt information with enforcement agencies
5.7 Recovery Costs
The Client agrees to pay all costs incurred in recovering unpaid sums including:
Debt collection agency fees
Solicitor fees
Court fees
Statutory demand costs
High Court Enforcement Officer costs
Administrative recovery charges
These costs will be added to the outstanding balance.
5.8 Domestic (Consumer) Clients
For domestic contracts:
Interest may be charged at 8% above Bank of England base rate
Calculated daily
From the day after payment becomes overdue
The Company reserves the right to:
Suspend works
Withhold certification
Initiate County Court proceedings
5.9 Retention of Certification
No certificates (EIC, EICR, Building Control notification, compliance certificates) will be issued until full payment is received.
5.10 Right to Remove Goods
Where legally permitted, the Company reserves the right to enter the premises to recover unpaid materials or equipment supplied.
5.11 Escalation Procedure
If payment is not received:
Day 1–7: Reminder
Day 7–14: Interest applied
Day 14+: Final notice
After 21 days: Legal recovery / Statutory Demand
No further notice required before enforcement.
6. RETENTION OF TITLE
All materials remain the property of Norm Electrical Engineering until full payment is received.
We reserve the right to enter premises to recover unpaid goods where legally permitted.
7. CANCELLATION
Domestic Clients
Under Consumer Contracts Regulations 2013:
14-day cooling off period applies.
If work begins within 14 days with consent, cancellation will result in charges for labour and materials used.
Commercial / Industrial
No automatic cooling-off period.
Cancellation may result in:
Labour costs
Materials ordered
Loss of scheduling
Restocking fees
8. REMEDIAL WORKS
If no prior EICR has been carried out, additional defects may be discovered during installation and testing.
Remedial works:
Will be quoted separately
Must be approved before proceeding
May include upgrading earthing and bonding
No guarantee of full compliance can be given without full inspection.
9. LANDLORD & HMO TERMS
For landlords, managing agents and HMOs:
Access must be arranged prior to visit
Missed appointments may incur charge
Tenancy changes do not alter payment responsibility
Compliance responsibility remains with landlord
EICR validity is subject to installation condition at time of inspection only.
10. INDUSTRIAL & COMMERCIAL LIABILITY LIMITATION
For commercial and industrial contracts:
Liability limited to contract value
No liability for production downtime
No liability for business interruption
No liability for indirect or consequential loss
Clients are responsible for backup systems where required.
11. HEALTH & SAFETY
We reserve the right to refuse unsafe work.
Clients must:
Provide safe access
Ensure structural safety
Remove hazardous materials prior to works
12. FORCE MAJEURE
We are not liable for delays caused by:
Material shortages
Supply chain disruption
Weather
Government restrictions
Third-party failures
13. WARRANTY
12-month labour warranty
Manufacturer warranty applies to materials
Warranty void if third-party interference occurs
Does not cover misuse, overload, water ingress not related to installation
14. CERTIFICATION
Certificates issued only after full payment:
EIC
Minor Works
EICR
Building Regulations Compliance
15. DISPUTE RESOLUTION
Disputes must be raised in writing within 7 days.
If unresolved, jurisdiction is England & Wales courts.
16. SEVERABILITY
If any clause is found invalid, the remainder of the Terms remain enforceable.
17. ENTIRE AGREEMENT
These Terms override any other terms unless agreed in writing.
