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07724 308 998
020 8245 8400

Terms and Conditions

Last Updated: 18/12/2025

 

Welcome to Norm Electrical Engineering (“Norm Electric”, “we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your use of this website — www.normelectric.co.uk (the “Website”), and any services provided by us (“Services”).

By accessing this Website or instructing us to carry out any electrical work, you confirm that you have read, understood, and agree to be bound by these Terms.

1. About Us

Business Name: Norm Electrical Engineering
Address: 23 Parkview Road, Haringey, London, N17 9AT
Email: info@normelectric.co.uk
Phone: 0208 245 8400 / 07724 308 998

2. Scope of Services

  1. Norm Electrical Engineering provides electrical installation, maintenance, inspection, testing, certification (including EICR), fault finding, consumer unit upgrades, fire and smoke alarm works, EV charger installation, and related electrical services.

  2. All works are carried out in accordance with current UK regulations, including BS 7671 (IET Wiring Regulations), where applicable.

  3. The exact scope of work will be confirmed in writing via quotation, estimate, email, or invoice prior to commencement.

3. Acceptance of Quotation

  1. Acceptance of a quotation may be made by written confirmation, email confirmation, or payment of a deposit.

  2. Once accepted, the quotation forms a binding agreement and is subject to these Terms & Conditions.

  3. Quotations are valid for 30 days unless stated otherwise.

4. Pricing, Payments & Invoicing

  1. Norm Electrical Engineering is not VAT registered. All prices are provided with NO VAT applicable.

  2. Payment terms are 30 days from the invoice date, unless otherwise agreed in writing.

  3. We reserve the right to request a deposit prior to commencing work.

  4. Late payments may be subject to interest charged at 4% above the Bank of England base rate, calculated daily.

  5. Any additional works not included in the original quotation will be charged separately and agreed before proceeding.

5. Variations & Additional Work

  1. Any variation to the agreed scope of work must be authorised before commencement.

  2. Additional work required due to unforeseen issues, hidden defects, non-compliant installations, or safety concerns will be discussed and charged accordingly.

6. Access & Working Conditions

  1. The client must provide safe, reasonable, and uninterrupted access to the property during agreed working times.

  2. If access is not provided or work is delayed due to conditions beyond our control, additional charges may apply.

  3. Only qualified electricians employed or contracted by Norm Electrical Engineering are permitted to carry out electrical works.
    Unqualified persons must not assist, interfere, supervise, or provide instructions relating to electrical installations.

7. Making Good

  1. Reasonable care will be taken to minimise disruption and damage during works.

  2. Unless explicitly stated in the quotation, making good, including plastering, decorating, repainting, or cosmetic finishes, is not included.

  3. Where required, surface trunking or visible cabling may be used and will be agreed prior to installation.

8. Cancellations & Refunds

  1. Appointments cancelled with at least 48 hours’ notice may be eligible for a full refund of any deposit paid.

  2. Cancellations with less than 48 hours’ notice may incur a cancellation charge to cover time, travel, and preparation costs.

  3. Refunds, where applicable, will be processed within 14 days.

9. Liability & Warranty

  1. All work is carried out with reasonable care and skill in accordance with applicable UK law.

  2. We are not responsible for:

    • Pre-existing faults or damage

    • Defects in customer-supplied equipment or materials

    • Hidden or latent defects not visible during inspection

  3. Our total liability is limited to the value of the specific service provided that gave rise to the claim.

  4. We shall not be liable for indirect or consequential losses, including loss of profit, rent, or business interruption.

10. Certificates & Compliance

  1. Electrical certificates are issued only for work carried out, inspected, and tested by Norm Electrical Engineering.

  2. Certificates are valid only where no unauthorised alterations or interference have occurred following completion.

11. Website Use

  1. Website content is provided for general information purposes only and may be updated without notice.

  2. All content, text, images, and logos are the intellectual property of Norm Electrical Engineering.

  3. Website content must not be copied, reproduced, or redistributed without prior written permission.

12. Privacy & Data Protection

Personal data collected through this Website or during service provision is handled in accordance with UK data protection laws and our Privacy Policy.

13. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. The most current version will be available on our Website. Continued use of our services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For any questions regarding these Terms & Conditions, please contact:

Norm Electrical Engineering
Email: info@normelectric.co.uk
Phone: 0208 245 8400 / 07724 308 998
Address: 23 Parkview Road, Haringey, London, N17 9AT