Effective Date: 18.12.2025
Company Name: Norm Electrical Engineering
Registered in England & Wales
Contact: www.normelectric.co.uk

1. DEFINITIONS

“Company” means Norm Electrical Engineering.
“Client” means any individual, landlord, managing agent, company, contractor, developer or organisation engaging the Company.
“Works” means all electrical, commercial, industrial, testing, inspection, maintenance, repair, installation or engineering services.
“Contract” means the agreement formed when the Client accepts a quotation.

2. SCOPE OF SERVICES

We provide services including but not limited to:

  • Domestic electrical installations

  • Commercial electrical works

  • Industrial installations and machinery connections

  • Consumer unit upgrades

  • EICR inspections

  • Fire alarm systems

  • Emergency lighting

  • Three-phase installations

  • Maintenance contracts

All works are carried out in accordance with:

  • BS 7671 Wiring Regulations

  • Building Regulations Part P

  • Electricity at Work Regulations 1989

  • Health & Safety at Work Act 1974

3. QUOTATIONS

3.1 Quotes valid for 30 days.
3.2 Quotes based on visible conditions only. Hidden defects are chargeable.
3.3 Variations requested by Client will be charged additionally.
3.4 Parking, permits, congestion, ULEZ, access equipment, and making good are excluded unless stated.

4. PAYMENT TERMS

4.1 Domestic Clients

  • Deposit may be required (typically 30–50%).

  • Balance due immediately upon completion.

  • Certification released only after full payment.

4.2 Commercial & Industrial Clients

Standard terms unless agreed otherwise:

  • 50% deposit

  • 40% midway stage payment

  • 10% upon completion

OR

  • 7–14 day invoice terms (subject to approval).

The Company reserves the right to require full upfront payment for materials for large projects.

5. LATE PAYMENT & DEBT RECOVERY

5.1 Payment Default

An invoice becomes overdue immediately after the agreed payment date stated on the invoice or contract.

Failure to pay constitutes a material breach of contract.

The Company reserves the right to suspend all works immediately without notice if payment becomes overdue.


5.2 Commercial & Industrial Clients

In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, the Company reserves the right to charge statutory interest and compensation.

Statutory Interest Rate

Interest will be charged at:

8% above the Bank of England base rate

Interest accrues daily from the day after the due date until payment is received in full.


Calculation Method

Interest is calculated as:

Debt × (Base Rate + 8%) ÷ 365 × Number of Days Overdue

Example:

Invoice: £2,000
Base rate: 5%
Statutory rate: 13%
Days overdue: 45

£2,000 × 13% = £260 annual interest
£260 ÷ 365 = £0.71 per day
£0.71 × 45 = £31.95 interest owed

Interest continues accruing daily.


Fixed Statutory Compensation

  • £40 (debts under £1,000)

  • £70 (£1,000–£9,999)

  • £100 (£10,000+)

Applied per overdue invoice.


5.3 Contractual Surcharge

In addition to statutory interest, the Company reserves the right to apply:

  • A 5% administration surcharge on overdue balances
    OR

  • A contractual daily interest rate where clearly stated on the invoice

Whichever amount is greater and legally enforceable.


5.4 Anti-Delay / Partial Dispute Clause

Clients may not withhold full payment due to minor disputes.

If any part of an invoice is disputed:

  • The undisputed portion must be paid immediately

  • Interest will apply to unpaid balances

  • Raising minor disputes to delay payment constitutes breach of contract


5.5 Director Personal Guarantee (For Limited Companies)

Where the Client is a limited company, the Company reserves the right to request a Personal Guarantee from a Director.

If unpaid, the Director may be held personally liable for the outstanding balance, interest, and recovery costs.


5.6 Credit Checks & Reporting

The Company reserves the right to:

  • Perform credit checks on commercial clients

  • Report late payments to credit reference agencies

  • Share debt information with enforcement agencies


5.7 Recovery Costs

The Client agrees to pay all costs incurred in recovering unpaid sums including:

  • Debt collection agency fees

  • Solicitor fees

  • Court fees

  • Statutory demand costs

  • High Court Enforcement Officer costs

  • Administrative recovery charges

These costs will be added to the outstanding balance.


5.8 Domestic (Consumer) Clients

For domestic contracts:

  • Interest may be charged at 8% above Bank of England base rate

  • Calculated daily

  • From the day after payment becomes overdue

The Company reserves the right to:

  • Suspend works

  • Withhold certification

  • Initiate County Court proceedings


5.9 Retention of Certification

No certificates (EIC, EICR, Building Control notification, compliance certificates) will be issued until full payment is received.


5.10 Right to Remove Goods

Where legally permitted, the Company reserves the right to enter the premises to recover unpaid materials or equipment supplied.


5.11 Escalation Procedure

If payment is not received:

Day 1–7: Reminder
Day 7–14: Interest applied
Day 14+: Final notice
After 21 days: Legal recovery / Statutory Demand

No further notice required before enforcement.

6. RETENTION OF TITLE

All materials remain the property of Norm Electrical Engineering until full payment is received.

We reserve the right to enter premises to recover unpaid goods where legally permitted.

7. CANCELLATION

Domestic Clients

Under Consumer Contracts Regulations 2013:

  • 14-day cooling off period applies.

  • If work begins within 14 days with consent, cancellation will result in charges for labour and materials used.

Commercial / Industrial

No automatic cooling-off period.
Cancellation may result in:

  • Labour costs

  • Materials ordered

  • Loss of scheduling

  • Restocking fees

8. REMEDIAL WORKS

If no prior EICR has been carried out, additional defects may be discovered during installation and testing.

Remedial works:

  • Will be quoted separately

  • Must be approved before proceeding

  • May include upgrading earthing and bonding

No guarantee of full compliance can be given without full inspection.

9. LANDLORD & HMO TERMS

For landlords, managing agents and HMOs:

  • Access must be arranged prior to visit

  • Missed appointments may incur charge

  • Tenancy changes do not alter payment responsibility

  • Compliance responsibility remains with landlord

EICR validity is subject to installation condition at time of inspection only.

10. INDUSTRIAL & COMMERCIAL LIABILITY LIMITATION

For commercial and industrial contracts:

  • Liability limited to contract value

  • No liability for production downtime

  • No liability for business interruption

  • No liability for indirect or consequential loss

Clients are responsible for backup systems where required.

11. HEALTH & SAFETY

We reserve the right to refuse unsafe work.

Clients must:

  • Provide safe access

  • Ensure structural safety

  • Remove hazardous materials prior to works

12. FORCE MAJEURE

We are not liable for delays caused by:

  • Material shortages

  • Supply chain disruption

  • Weather

  • Government restrictions

  • Third-party failures

13. WARRANTY

  • 12-month labour warranty

  • Manufacturer warranty applies to materials

  • Warranty void if third-party interference occurs

  • Does not cover misuse, overload, water ingress not related to installation

14. CERTIFICATION

  • Certificates issued only after full payment:

    • EIC

    • Minor Works

    • EICR

    • Building Regulations Compliance

15. DISPUTE RESOLUTION

  • Disputes must be raised in writing within 7 days.

    If unresolved, jurisdiction is England & Wales courts.

16. SEVERABILITY

  • If any clause is found invalid, the remainder of the Terms remain enforceable.

17. ENTIRE AGREEMENT

  • These Terms override any other terms unless agreed in writing.