Last Updated: 13/05/2025
Norm Electrical Engineering (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you:
Visit our website (www.normelectric.co.uk)
Book or use our electrical services
Contact us via phone, email, or forms
1. Information We Collect
We may collect and process:
Personal Data
Contact Details: Name, address, phone number, email.
Service Details: Property address, job specifications, photos (for quotes/assessments).
Payment Information: Bank details, card payments (processed securely via third-party providers like Stripe/PayPal).
Technical Data: IP address, browser type, cookies (via our website analytics).
Special Category Data
We do not intentionally collect sensitive data (e.g., race, health, biometrics).
2. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Providing quotes, bookings, and services | Contractual necessity |
| Processing payments | Legal obligation (HMRC/tax) |
| Sending service reminders or safety notices | Legitimate interest |
| Website analytics & improvements | Consent (via cookie banner) |
| Marketing (e.g., promotions) | Opt-in consent |
3. Data Sharing & Third Parties
We only share data when necessary with:
Electricians/contractors (to complete your job).
Payment processors (e.g., Stripe, PayPal).
Regulators (e.g., Napit for compliance audits).
Legal authorities (if required by law).
We never sell your data.
4. Data Security
Encrypted payments (PCI-compliant systems).
Secure cloud storage (password-protected/access-limited).
Paper records shredded after 7 years (for HMRC compliance).
5. Your Rights
Under UK GDPR, you can:
✅ Access your data (free copy within 30 days).
✅ Correct inaccurate details.
✅ Request deletion (unless legally required to retain).
✅ Opt out of marketing (via unsubscribe link or email request).
✅ Withdraw consent (e.g., cookies).
To exercise these rights, contact: info@normelectric.co.uk.
6. Cookies & Tracking
Our website uses:
Essential cookies (e.g., login sessions).
Analytics cookies (Google Analytics – anonymized data).
You can disable cookies via browser settings or our cookie banner.
7. Data Retention
We keep your data only as long as needed:
Quotes: 1 year (if no booking).
Completed jobs: 7 years (for warranty/tax records).
Marketing lists: Until you unsubscribe.
8. Changes to This Policy
Updates will be posted here. Please check periodically.
9. Contact Us
For questions or data requests:
📞 020 8245 8400-07724308998
📧 info@normelectric.co.uk
📍 N179AT 23 PARKVIEW ROAD
