Last Updated: 19 September 2024

Company Information:
Norm Electrical Engineering
N179AT 23 Park View Road
Email: info@normelectric.co.uk
Phone: 0208 245 8400 / 07724 308 998
Website: www.normelectric.co.uk

1. Definitions

• “The Company”, “We”, “Us”, “Our” refers to Norm Electrical Engineering.

• “The Customer”, “You”, “Your” refers to the person, firm, or company engaging the Company for the Services.

• “The Agreement” refers to these Terms and Conditions together with the accepted Quote.

• “The Quote” refers to the written estimate detailing the scope of work and pricing.

• “The Services” refers to the electrical installation, repair, maintenance, or advisory work described in the Quote.

2. Acceptance of Terms
By engaging our Services, paying a deposit, or allowing us to commence work, you are deemed to have read, understood, and accepted these Terms and Conditions in full. These terms take precedence over any terms or conditions put forward by the Customer.

3. Quotations, Pricing, and Variations

• Validity: All Quotes are valid for a period of 30 days from the date of issue.

• Basis of Quote: Quotes are based on the information provided by the Customer and a visual assessment where possible. They are based on labour and material costs at the time of issue.

• Variations: Any change to the agreed scope of work, including but not limited to additional works requested by the Customer, unforeseen circumstances (e.g., discovery of asbestos, outdated wiring not compliant with current regulations, structural obstacles), or changes in material prices, will constitute a variation. The Company will provide a written variation note detailing the additional time and cost. No varied work will commence without the Customer’s written or verbal authorisation.

• Daywork: For work not covered by a fixed Quote, time and materials will be charged on a daywork basis at our standard hourly rate, plus the cost of materials.

4. Booking and Deposit

• A booking is only secured upon receipt of a cleared 50% deposit of the total Quote value, unless otherwise agreed in writing.

• This deposit is non-refundable if the Customer cancels the Agreement after the cancellation period (see Clause 6) but will be deducted from the final invoice.

5. Payment Terms

• The final balance is due immediately upon completion of the Services, prior to the engineer leaving the site, unless a credit account has been formally agreed in writing.

• Accepted Methods of Payment: Bank Transfer (details on invoice), Debit/Credit Card, or Cash.

• Late Payment: Invoices not paid in full by the due date shall be considered overdue. Overdue invoices will incur the following charges:

  • A fixed £50 administration fee for invoices unpaid after 7 days.

  • Statutory Interest at 8% plus the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 will be applied to all invoices overdue by more than 30 days.

• The Customer shall be liable for all reasonable legal and recovery costs incurred in collecting overdue debts.

6. Cancellation and Rescheduling

• The Customer has the right to cancel the Agreement within 14 days of acceptance (the “cooling-off period”) without penalty, unless the work has been completed within that period with their explicit agreement.

• For cancellations or rescheduling outside of the cooling-off period:

  • Provided more than 24 hours’ notice is given, the deposit may be transferred to a future date.

  • Less than 24 hours’ notice will result in the forfeiture of the full deposit to cover lost time and scheduling costs.

7. Access and Customer Responsibilities

• The Customer must ensure safe, clear, and unobstructed access to the work area(s) for the duration of the job.

• It is the Customer’s responsibility to:

  • Secure and remove any personal, valuable, or fragile items from the work area.

  • Inform the Company of the location of any hidden services (e.g., pipes, cables) that may not be obvious.

  • Ensure the property is safe for our engineers to work in.

• Delays caused by the Customer’s failure to meet these responsibilities may result in additional charges.

8. Title to Goods
All materials and goods supplied by the Company shall remain our property until they have been paid for in full.

9. Warranty

• The Company provides a 24-month warranty on all workmanship from the date of completion.

• All materials and components supplied by us are covered by their manufacturer’s warranty, which we will happily facilitate a claim for.

• This warranty becomes void if the work is tampered with, repaired, modified, or damaged by any third party, or through misuse, neglect, or accidental damage by the Customer.

10. Limitations of Liability

• The Company carries full Public Liability Insurance.

• Our total liability for any claim, whether in contract, tort (including negligence), or otherwise, shall be limited to the value of the Agreement.

• The Company shall not be liable for any consequential, indirect, or incidental losses suffered by the Customer, including but not limited to loss of profits, loss of business, or costs of temporary accommodation.

• The Company is not responsible for pre-existing electrical faults or pre-existing damage that is discovered during the course of our work.

11. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Complaints Procedure
We strive for 100% customer satisfaction. If you are not completely happy, please contact us immediately at info@normelectric.co.uk or 0208 245 8400. We will acknowledge your complaint within 48 hours and work diligently to resolve it fairly and promptly.