Norm Electric – Terms & Conditions
1. Booking & Deposit
A 50% deposit is required at the time of booking to secure your appointment.
This deposit confirms your acceptance of these terms and will be deducted from the final invoice.
Bookings are not confirmed until the deposit is received.
2. Cancellation & Rescheduling
Cancellations made with less than 24 hours’ notice will incur a £50 cancellation fee.
Rescheduling with less than 24 hours’ notice may also be subject to the cancellation fee.
3. Payment Terms
The remaining 50% balance is due immediately upon completion of work, unless otherwise agreed in writing.
Accepted payment methods: bank transfer, card, or cash.
A 5% late payment fee will be added to any overdue invoices not settled within 7 calendar days.
Additional interest charges may apply at 4% above the Bank of England base rate if payment remains unpaid after 30 days.
4. Quotation Validity
All quotes are valid for 30 days unless otherwise stated.
Changes to the job scope may result in an updated quote.
5. Access & Responsibility
Clients must provide safe and clear access to work areas.
Delays due to inaccessibility may incur additional charges.
6. Warranty
A 12-month workmanship warranty applies to all completed work, excluding misuse or third-party interference.
7. Liability
Norm Electric is not liable for indirect or consequential losses.
Clients are responsible for securing personal property on-site.
8. Urgent Works & Waiver of Cooling-Off Period
Clients requesting immediate service waive their 14-day cancellation right under UK Consumer Contracts Regulations.
A waiver form will be provided if applicable.
9. Ownership of Materials
All supplied materials remain the property of Norm Electric until paid in full.
Non-payment may result in removal or recovery of materials.
10. Governing Law
These terms are governed by the laws of England and Wales.
Contact:
Website: www.normelectric.co.uk
Email: info@normelectric.co.uk
Phone: 0208 245 8400 / 07724 308 998
