Privacy Policy for Norm Electrical Engineering
Last Updated: 19-09- 2025
Norm Electrical Engineering (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.normelectric.co.uk, book our services, or otherwise interact with us.
By using our services or providing your information to us, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following categories of personal data:
Identity and Contact Data: Includes your full name, billing address, property address for the service, email address, and telephone number.
Service and Transaction Data: Includes details about the services you request, quotes provided, job specifications, photographs of the property for assessment or completion records, and communications (emails, call notes, etc.).
Financial and Payment Data: Includes bank account details, payment card information (which is processed directly by our secure third-party payment processors like Stripe or PayPal and not stored on our servers), and invoice history.
Technical and Usage Data: Includes your IP address, browser type and version, time zone setting, operating system, device information, and details of your visit to our website (e.g., pages viewed, navigation paths), collected through cookies and similar technologies.
We do not intentionally collect any Special Category Data (such as data revealing racial origin, health data, or biometric data).
2. How We Use Your Information (Legal Basis for Processing)
We will only use your personal data for the purposes and on the legal bases set out below:
| Purpose of Use | Categories of Data | Legal Basis for Processing |
|---|---|---|
| To provide you with a quote and manage your booking. | Identity, Contact, Service | Necessary for the performance of a contract with you. |
| To perform electrical services at your property. | Identity, Contact, Service, Transaction | Necessary for the performance of a contract with you. |
| To process payments and manage invoices. | Identity, Contact, Financial, Transaction | Necessary for our legal obligations (e.g., HMRC) and for contract performance. |
| To manage our relationship with you, including sending service reminders, warranty information, or important safety notices. | Identity, Contact, Service | Necessary for our legitimate interests (to maintain customer records, improve services, and ensure safety). |
| To administer and protect our website and business (e.g., troubleshooting, data analysis, security). | Technical, Usage | Necessary for our legitimate interests (for running our business, network security, and fraud prevention). |
| To send marketing communications about our services, promotions, and news (e.g., newsletters). | Identity, Contact | Consent (you will always have the option to opt-out easily and at any time). |
| To use data analytics to improve our website, services, marketing, and customer relationships. | Technical, Usage | Consent (via our Cookie Banner). |
3. How We Share Your Information
We respect your privacy and will never sell your personal data. We may share it with trusted third parties only in the following circumstances:
Service Providers: We engage third parties to perform business functions on our behalf, such as payment processing, IT and cloud storage services, accounting software, and professional advisors. These providers are contractually obligated to handle your data securely and only in accordance with our instructions.
Regulatory Bodies: We may disclose your information to industry regulatory bodies (such as NAPIT) for compliance audits or certification purposes, where required.
Legal Obligations: We may disclose your information where required by law, to enforce our legal rights, or to protect the rights, property, or safety of our employees, customers, or others.
4. International Transfers
We primarily store and process data within the UK and European Economic Area (EEA). If we ever need to transfer your data outside the UK/EEA, we will ensure a similar degree of protection is afforded to it by using specific approved contracts.
5. Data Security
We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. These include:
Encrypted payment processing (PCI-DSS compliant).
Secure, password-protected cloud storage and systems with limited access on a need-to-know basis.
Physical security measures and secure shredding for any paper records.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Marketing Data: Retained until you withdraw your consent or opt-out.
Customer Enquiries (without a booking): Retained for a maximum of 12 months.
Service and Transaction Data: Retained for 7 years from the date of the transaction to comply with HMRC legal obligations and to honour our workmanship warranty.
After the retention period, your data will be securely deleted or anonymised.
7. Your Legal Rights
Under UK data protection laws (UK GDPR), you have the right to:
Request access to your personal data (a “data subject access request”).
Request correction of any inaccurate or incomplete data we hold about you.
Request erasure of your personal data (the “right to be forgotten”).
Object to processing based on legitimate interests.
Request restriction of processing of your data.
Request the transfer of your data to another service provider (data portability).
Withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at info@normelectric.co.uk. We will respond to all legitimate requests within one month.
8. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our website.
9. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review this policy regularly.
10. How to Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Email: info@normelectric.co.uk
Phone: 0208 245 8400 or 07724 308 998
Post: Norm Electrical Engineering, 23 Parkview Road, London, N17 9AT
